Techniques and Handling Methods

The training techniques and behaviour modification methods used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.

Payment, Refunds and Cancellations

Any Behavioural Consultation Services must be paid for at the point of booking.

Statutory 14 Day Consumer Contract Regulations

If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.

Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.

If you are booking a service to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. If you subsequently decide to cancel the contract part way through a package, you will be liable to pay us an amount detailed in our Standard Cancelation Policy below at the point you communicated your decision to cancel, in comparison to full coverage of the contract.

You will not have the right to cancel a contract where the services have been fully performed.

Standard Cancellation and Refund Policy

Planned Behavioural Consultation sessions can be re-arranged or refunded in full with at least 2 week’s notice. With between 2 weeks’ and 1 week’s notice, a 50% refund will be given (plus any travel costs paid for but not incurred). With less than 1 week’s notice, no refunds will be given (except for any travel charges paid but not incurred) and a new session will need to be booked.

In exceptional circumstances, a partial refund or re-arrangement for a Puppy Discovery session cancelled with notice of between 1 week and 48 hours may occasionally be made, at the sole discretion of Believe In Magic Dog Training & Behaviour.

In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of the session.

Safety

We ask that, unless previously agreed with us, all dogs are kept away from the front door, contained in another room, when we first arrive please. Depending on the issue, you may be asked to take additional steps to ensure safety (and also allow controlled observation of your dog’s behaviour) during a Behaviour Consultation. For example, if your dog is reactive to (or fearful of) people entering the home, you may be asked to keep them contained in another room until a specific point during the consultation. In any case, if you have any concerns about your dog’s behaviour towards visitors, yourself or anyone else present at the consultation (including other dogs) or are concerned that they may cause injury, it is entirely your responsibility to take all necessary steps (eg. muzzling the dog and/ or keeping them on the lead) to prevent this from happening. It is essential that you take sensible safety precautions and then discuss how and when the dog should be introduced during the consultation rather than take risks. You will be advised during the discussion how and when the dog(s) may be safely introduced to the room in which the consultation is taking place. If your dog has ever bitten a person or other animal, you must report this to us before the Behaviour Consultation takes place so that we can advise you accordingly. Any instances of accident or injury occurring during the consultation must be reported to us at the time they occur.

Veterinary Care and Medical Issues

We are happy to take referrals from Veterinary Professionals or bookings for Behaviour Consultations directly from clients. In either case, we will ask your vet for your dog’s medical records. This should not cost you anything (vets and behaviourists work together as a matter of professional courtesy). In some cases, your vet check may ask to see the dog to rule out potential medical causes before the behaviour consultation takes place or prior to embarking on a behaviour modification programme. If, during or after the consultation, it is felt by us that a (further) veterinary check is advisable, it will be your responsibility to ensure that this is carried out before embarking on any behaviour modification strategies suggested at the consultation, as advised. We also reserve the right to communicate with your Veterinary Surgeon about your dog(s) at any time if we deem this to be necessary or helpful. If your dog has any known allergies or intolerances to certain foods or has any other special/ medical needs, it is your responsibility to bring this to our attention prior to the start of the session.

Children

Children are welcome to be present at Behaviour Consultations, although due to the nature of the discussions that will be taking place, this may not always be appropriate. It is the responsibility of the parents/ carers to determine whether or not it would be helpful or appropriate for any children/ other family members to be present at any point. It is important that at least one adult is able to give their full attention to the discussion throughout. We accept no responsibility for children and it is the responsibility of the supervising adult to ensure children are safe and their well-being is protected at all times whether before, during or after the Behaviour Consultation.

Privacy and Marketing

Photographs of your dog may, with your permission, be taken. Such photos may be used by Believe In Magic Dog Training & Behaviour for record keeping and/ or marketing purposes. If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please just let us know. Permission must be granted by us before any photography or videography of training/ behaviour sessions with Believe In Magic Dog Training & Behaviour takes place.

Engagement and Commitment

By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.

Disclaimer and Waiver of Liability

I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensuring that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Believe In Magic Dog Training & Behaviour (Eryn Martyn-Godfrey) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s).

Techniques and Handling Methods Suggested 

The training techniques and behaviour modification methods suggested or shown to be used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.

Payment, Refunds and Cancellations

Any Consultation, Supplementary Session, Webinar or Online Course must be paid for at the point of booking.

Statutory 14 Day Consumer Contract Regulations

If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.

Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.

If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. If you subsequently decide to cancel the contract partway through a package, you will be liable to pay us an amount detailed in our Standard Cancelation Policy below at the point you communicated your decision to cancel, in comparison to full coverage of the contract.

You will not have the right to cancel a contract where the services have been fully performed.

Standard Cancellation and Refund Policy

Webinars / Online Courses

Voluntary refunds:

(a) If you work through the first module of an online course are not totally happy with it, then we will refund your money. Unless stated otherwise you request needs to have been submitted within 7 days of the course starting or within the Statutory 14 days after purchase.

I believe in our training and courses and thousands of dogs and their guardians have experienced fantastic support, guidance and results from investing in our training and courses. This type of progress requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content and starting the methods before requesting cancellation of your course and refund. We may request the submission of completed worksheets, activities and exercises in considering your refund request. A change of mind does not constitute a valid reason for cancellation and request for a refund. In considering your refund we may also charge an admin fee at our discretion.

(a)Requests for refunds must be made in writing to me within the defined refund period as listed above at eryn@believeinmagic.dog

(b) If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media.

Tickets to Live Webinars are non-refundable but are completely transferable. If you would like your ticket to be transferred to someone else, please email their full name and email address to info@believeinmagic.dog no less than 2 working days prior to the event.

Live Webinars: Believe In Magic Dog Training & Behaviour reserves the right to change the event at any time, this includes time and date. In the unlikely event that this will happen, every effort will be made to ensure a Live Webinar of an equivalent topic and standard on a similar day and time to the originally planned webinar.

Online Group Classes

Standard Cancellation and Refund Policy

Payment in full is required when booking a place in a group training class, unless otherwise agreed.  After the statutory cancellation period (see above), this payment is non-refundable.  Occasionally, where a client is unable to take up their reserved place on a course, their credit may be transferred to another suitable class/ service; this is at the sole discretion of Believe In Magic Dog Training & Behaviour and will be dependent on us having another client to fill your place.  We are unable to offer any refunds on missed sessions but you will receive the handouts with step by step guides on the behaviours taught within the course for which you have paid, whether you attended or not.

Behaviour

Believe In Magic Dog Training & Behaviour reserves the right to prohibit entry or eject any person from the Webinar based on behaviour deemed inappropriate by Believe In Magic Dog Training & Behaviour staff and/or its agents and others working under its authority.

Engagement and Commitment

By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.

Disclaimer and Waiver of Liability

I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensure that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Believe In Magic Dog Training & Behaviour (Eryn Martyn-Godfrey) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s).

Techniques and Handling Methods Suggested 

The training techniques and behaviour modification methods suggested or shown to be used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.

Payment, Refunds and Cancellations

Any Webinar or Online Course must be paid for at the point of booking.

Statutory 14 Day Consumer Contract Regulations

If you choose to cancel a booking within 14 calendar days of receiving confirmation of successful payment or booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.

If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. You will not have the right to cancel a contract where the services have commenced, for example within our Annual Guardian Academy.

Standard Cancellation and Refund Policy

Membership subscriptions. By taking out a membership subscription on this site (e.g. Believe In Magic Guardian Academy / Professional Trainer Business Magic) you are agreeing to the following conditions:

• Your payment subscription will be taken each month (or year depending on the subscription type selected) on the same day you originally subscribed. You will have full access to all the materials and benefits currently available within the membership and all new materials that are released as long as you remain a member.
• Your subscription amount will remain unchanged as long as your membership is uninterrupted.
• You can cancel your subscription at any time by emailing a cancellation request to info@believeinmagic.dog. Your membership will be cancelled from your next payment date and you will have access to materials until that point.  
• After cancellation takes effect you will lose access to all Member benefits, including access to courses and the community. No refunds can be issued for periods prior to the cancellation request being received. You will not be entitled to keep any materials, except downloads that you have legitimately taken. You are welcome to rejoin at a later date but your subscription will be set at the current rate at that time. 
• If a subscription payment fails, we will attempt to contact you to resolve any issues, but if payment can’t be collected after three attempts, your membership will be automatically cancelled.
• All membership subscriptions are subject to the terms and conditions outlined elsewhere in this document.

Behaviour

Believe In Magic Dog Training & Behaviour reserves the right to prohibit entry or eject any person from the Webinar or Monthly Call based on behaviour deemed inappropriate by Believe In Magic Dog Training & Behaviour staff and/or its agents and others working under its authority.

Engagement and Commitment

By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.

Disclaimer and Waiver of Liability

I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensure that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Believe In Magic Dog Training & Behaviour (Eryn Martyn-Godfrey) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s).