Terms & Conditions
It is important you read through the Terms & Conditions relevant to the service you have booked
Group Classes / Supplementary Sessions / Private Classes
It is important that you read through this document and are happy to agree with the terms and conditions set out below and then we can get on with all the magic and fun things! Please note that payment for services and engaging in the training classes both private and group also implies full agreement with these Terms and Conditions.
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Training and Handling Methods
The training techniques used by Believe In Magic Dog Training & Behaviour are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in classes or and should not be used in training.
PAYMENT, REFUNDS AND CANCELLATIONS
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.
Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the conditions set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.
If you are booking
You will not have the right to cancel a contract where the classes have commenced.
Standard Cancellation and Refund Policy
Payment in full is required when booking a place at training
In the event that we have to cancel a training class for any reason (such as unforeseen circumstances/ adverse weather/ illness/ emergency), we may try to reschedule your session to another mutually convenient time. However, it is difficult to find alternatives to suit everyone involved and we are restricted by hall availability. Therefore, if we feel that it is not possible or practical for us to arrange an alternative session, we will refund you for the cost of the class by calculating this as a proportion of the full course cost paid.
One to One sessions (including Supplementary Training Sessions) should be paid for a minimum of one week in advance of the booked
Safety
Any instances of accident or injury must be reported to the trainer at the time they occurred. A first aid kit is available at training classes and carried by all staff during one-to-ones and training support sessions. All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer (eg. off-lead play). Flexi leads (extending leads) are not permitted in class, to avoid injury.
Children
Children are very welcome to attend
Health and Vaccination
All dogs and puppies attending classes should be suitably protected from the potential risk of disease as well as being appropriately treated for internal and external parasites. Believe In Magic Dog Training & Behaviour advises that owners should consult their veterinary professional with regard to such issues. Whilst the indoor venues used by Believe In Magic Dog Training & Behaviour are not routinely accessed by dogs (other than those attending classes), there can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. We use Anistel a veterinary grade disinfectant both on the floors and toys.
It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease:
By booking a place at a class and agreeing to these terms and conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please do not bring your dog to class if he or she has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). We accept bitches in season in class, we feel they exist in the real world and we want to help all our guardians understand how to help their dogs focus with seasons as distractions too, however if your bitch is ill, then we ask you do not bring her to class in line with the above health recommendations. If a dog is unable to attend classes, owners are encouraged and more than welcome to attend without their dog to keep up to date with the training course. If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session.
Marketing/ Privacy
Photographs may occasionally be taken during training sessions. Such photos may be used by Believe In Magic Dog Training & Behaviour for the purposes of marketing. For example, weekly photos and graduation photos are posted on our Facebook page. If you do not wish for photographs of you
Disclaimer
We make every effort to ensure the safety of both clients and dogs during training classes, training support sessions and one to one sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults
New Puppy / New Rescue Private Consultation
These Terms and Conditions apply to any and all New Puppy / New Rescue Consultations. Please note that payment for services and engaging in the New Puppy / New Rescue Consultation both also imply full agreement with these Terms and Conditions.
More Info
Techniques and Handling Methods
The training techniques and behaviour modification methods used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.
Payment, Refunds and Cancellations
Any New Puppy / New Rescue Consultation Services must be paid for at the point of booking.
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.
Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.
If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. If you subsequently decide to cancel the contract part way through a package, you will be liable to pay us an amount detailed in our Standard Cancelation Policy below at the point you communicated your decision to cancel, in comparison to full coverage of the contract.
You will not have the right to cancel a contract where the services have been fully performed.
Standard Cancellation and Refund Policy
Planned New Puppy / New Rescue Consultation and Supplementary sessions can be re-arranged or refunded in full with at least 2 week’s notice. With between 2 weeks’ and 1 week’s notice, a 50% refund will be given (plus any travel costs paid for but not incurred). With less than 1 week’s notice, no refunds will be given (except for any travel charges paid but not incurred) and a new session will need to be booked.
In exceptional circumstances, a partial refund or re-arrangement for a New Puppy or New Rescue Consultation session cancelled with notice of between 1 week and 48 hours may occasionally be made, at the sole discretion of Believe In Magic Dog Training & Behaviour.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of the session.
Safety
We ask that, unless previously agreed with us, all dogs are kept away from the front door, contained in another room, when we first arrive
Children
Children are welcome to be present at New Puppy or New Rescue Consultations, we encourage all members of the family to take part. It is the responsibility of the parents/ carers to determine whether or not it would be helpful or appropriate for any children/ other family members to be present at any point. It is important that at least one adult is able to give their full attention to the discussion throughout. We accept no responsibility for children and it is the responsibility of the supervising adult to ensure children are safe and their well-being is protected at all times whether before, during or after the New Puppy or New Rescue Consultation.
Privacy and Marketing
Photographs of your dog may, with your permission, be taken. Such photos may be used by Believe In Magic Dog Training & Behaviour for record keeping and/ or marketing purposes. If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please just let us know. Permission must be granted by us before any photography or videography of training/ behaviour sessions with Believe In Magic Dog Training & Behaviour takes place.
Engagement and Commitment
By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.
Disclaimer and Waiver of Liability
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to
Behavioural Consultations
These Terms and Conditions apply to any and all Behaviour Consultations. Please note that payment for services and engaging in the Behaviour Consultation both also imply full agreement with these Terms and Conditions.
More Info
Techniques and Handling Methods
The training techniques and behaviour modification methods used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.
Payment, Refunds and Cancellations
Any Behavioural Consultation Services must be paid for at the point of booking.
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.
Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.
If you are booking
You will not have the right to cancel a contract where the services have been fully performed.
Standard Cancellation and Refund Policy
Planned Behavioural Consultation sessions can be re-arranged or refunded in full with at least 2 week’s notice. With between 2 weeks’ and 1 week’s notice, a 50% refund will be given (plus any travel costs paid for but not incurred). With less than 1 week’s notice, no refunds will be given (except for any travel charges paid but not incurred) and a new session will need to be booked.
In exceptional circumstances, a partial refund or re-arrangement for a Puppy Discovery session cancelled with notice of between 1 week and 48 hours may occasionally be made, at the sole discretion of Believe In Magic Dog Training & Behaviour.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of the session.
Safety
We ask that, unless previously agreed with us, all dogs are kept away from the front door, contained in another room, when we first arrive
Veterinary Care and Medical Issues
We are happy to take referrals from Veterinary Professionals or bookings for Behaviour Consultations directly from clients. In either case, we will ask your vet for your dog’s medical records. This should not cost you anything (vets and behaviourists work together as a matter of professional courtesy). In some cases, your vet check may ask to see the dog to rule out potential medical causes before the behaviour consultation takes place or prior to embarking on a behaviour modification programme.
Children
Children are welcome to be present at Behaviour Consultations, although due to the nature of the discussions that will be taking place, this may not always be appropriate. It is the responsibility of the parents/ carers to determine whether or not it would be helpful or appropriate for any children/ other family members to be present at any point. It is important that at least one adult is able to give their full attention to the discussion throughout. We accept no responsibility for children and it is the responsibility of the supervising adult to ensure children are safe and their well-being is protected at all times whether before, during or after the Behaviour Consultation.
Privacy and Marketing
Photographs of your dog may, with your permission, be taken. Such photos may be used by Believe In Magic Dog Training & Behaviour for record keeping and/ or marketing purposes. If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please just let us know. Permission must be granted by us before any photography or videography of training/ behaviour sessions with Believe In Magic Dog Training & Behaviour takes place.
Engagement and Commitment
By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.
Disclaimer and Waiver of Liability
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to
Webinars & Remote Support
These Terms and Conditions apply to any and all Webinars and Remote Support. Please note that payment for services and engaging in a Webinar or Remote Support Consultation both also imply full agreement with these Terms and Conditions.
More Info
Techniques and Handling Methods Suggested
The training techniques and behaviour modification methods suggested or shown to be used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.
Payment, Refunds and Cancellations
Any Consultation, Supplementary Session, Webinar or Online Course must be paid for at the point of booking.
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.
Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.
If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. If you subsequently decide to cancel the contract partway through a package, you will be liable to pay us an amount detailed in our Standard Cancelation Policy below at the point you communicated your decision to cancel, in comparison to full coverage of the contract.
You will not have the right to cancel a contract where the services have been fully performed.
Standard Cancellation and Refund Policy
Webinars / Online Courses
Voluntary refunds:
(a) If you work through the first module of an online course are not totally happy with it, then we will refund your money. Unless stated otherwise you request needs to have been submitted within 7 days of the course starting or within the Statutory 14 days after purchase.
I believe in our training and courses and thousands of dogs and their guardians have experienced fantastic support, guidance and results from investing in our training and courses. This type of progress requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content and starting the methods before requesting cancellation of your course and refund. We may request the submission of completed worksheets, activities and exercises in considering your refund request. A change of mind does not constitute a valid reason for cancellation and request for a refund. In considering your refund we may also charge an admin fee at our discretion.
(a)Requests for refunds must be made in writing to me within the defined refund period as listed above at eryn@believeinmagic.dog
(b) If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media.
Tickets to Live Webinars are non-refundable but are completely transferable. If you would like your ticket to be transferred to someone else, please email their full name and email address to info@believeinmagic.dog no less than 2 working days prior to the event.
Live Webinars: Believe In Magic Dog Training & Behaviour reserves the right to change the event at any time, this includes time and date. In the unlikely event that this will happen, every effort will be made to ensure a Live Webinar of an equivalent topic and standard on a similar day and time to the originally planned webinar.
Online Group Classes
Standard Cancellation and Refund Policy
Payment in full is required when booking a place in a group training
Behaviour
Believe In Magic Dog Training & Behaviour reserves the right to prohibit entry or eject any person from the Webinar based on behaviour deemed inappropriate by Believe In Magic Dog Training & Behaviour staff and/or its agents and others working under its authority.
Engagement and Commitment
By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.
Disclaimer and Waiver of Liability
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to
In-Person Workshops (Emery Down Village Hall)
These Terms and Conditions apply to any and all in-person workshops. Please note that payment for services and engaging in a Workshop also implies full agreement with these Terms and Conditions.
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Guardian Academy
These Terms and Conditions apply to any and all Webinars and Remote Support. Please note that payment for services and engaging in a Webinar or Remote Support Consultation both also imply full agreement with these Terms and Conditions.
More Info
Techniques and Handling Methods Suggested
The training techniques and behaviour modification methods suggested or shown to be used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.
Payment, Refunds and Cancellations
Any Webinar or Online Course must be paid for at the point of booking.
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving confirmation of successful payment or booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us (info@believeinmagic.dog) and we will cancel the booking for you and issue your refund.
If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. You will not have the right to cancel a contract where the services have commenced, for example within our Annual Guardian Academy.
Standard Cancellation and Refund Policy
Membership subscriptions. By taking out a membership subscription on this site (e.g. Believe In Magic Guardian Academy / Professional Trainer Business Magic) you are agreeing to the following conditions:
- Your payment subscription will be taken each month (or year depending on the subscription type selected) on the same day you originally subscribed. You will have full access to all the materials and benefits currently available within the membership and all new materials that are released as long as you remain a member.
- Your subscription amount will remain unchanged as long as your membership is uninterrupted.
- You can cancel your subscription at any time by emailing a cancellation request to info@believeinmagic.dog. Your membership will be cancelled from your next payment date and you will have access to materials until that point.
- After cancellation takes effect you will lose access to all Member benefits, including access to courses and the community. No refunds can be issued for periods prior to the cancellation request being received. You will not be entitled to keep any materials, except downloads that you have legitimately taken. You are welcome to rejoin at a later date but your subscription will be set at the current rate at that time.
- If a subscription payment fails, we will attempt to contact you to resolve any issues, but if payment can’t be collected after three attempts, your membership will be automatically cancelled.
- All membership subscriptions are subject to the terms and conditions outlined elsewhere in this document.
Behaviour
Believe In Magic Dog Training & Behaviour reserves the right to prohibit entry or eject any person from the Webinar or Monthly Call based on behaviour deemed inappropriate by Believe In Magic Dog Training & Behaviour staff and/or its agents and others working under its authority.
Engagement and Commitment
By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.
Disclaimer and Waiver of Liability
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to
Pledge
Behaviour / New Puppy / New Rescue Consultations Pledge
Believe In Magic Dog Training & Behaviour’s Responsibilities
- To prepare appropriately for the consultation visit
- To listen to you in order to gather necessary information about the problems you are facing
- To use my professional judgement, expertise and experience to decide upon appropriate strategies to help you and your dog(s)
- To clearly explain what behaviour modification or training strategies I am suggesting and why I am suggesting them to you
- To answer any questions you may have to the best of my ability
- To make it clear that behaviour modification is not a ‘quick fix’; it will require commitment and changes to be made on your part in order to bring about change in your dog(s)
- To offer ongoing support, in line with the service(s) for which you have paid (additional follow-up support be purchased – see website or ask us for more details)
Your Responsibilities
- To be open and honest in providing information to assist me in understanding the problems
- To ask for clarification if anything which is explained to you is unclear
- To have an open mind with regard to potential solutions, changes and strategies
- To commit to agreed behaviour modification strategies and make any necessary agreed changes in order to help resolve the problems you are experiencing with your dog(s) and to understand that behaviour modification is not a ‘quick fix’
- To try your best to ensure that everyone regularly involved with your dog(s) understands and engages in the process in order to avoid confusion and conflict
- To avoid introducing alternative training or behaviour modification methods (such as those picked up from TV, books, friends or other trainers) in order to avoid confusion and conflict
- To ensure that your dog is properly supervised at all times. This includes ensuring that any interactions between your dog and a third party (including your family and any other pets) are safe for both the dog and the others involved.